Client feedback


The trustee training course lecturers' explanations and willingness to answer questions were most valuable - even silly ones - although I have learnt there are no 'silly questions' that trustees should ask.
Anonymous
Appointing Kevin as KBC professional trustee was one of the best decisions the bank took. He complements the other two trustees and also appreciates the position of the employer too. The experience a professional trustee adds is invaluable and they can share their knowledge and market practice within the KBC plan. Kevin manages the budget in consultation with the bank, fully debriefs all parties and maintains a constant dialogue with myself (as HR Manager) and trustees. Since we have worked together for a number of years, Kevin also appreciates some of the limitations we face ie budgets, and always comes up with a proactive approach and solution. His input is particularly valued by the bank trustee who is an actuary in our pensions department in Belgium Head Office.
Sharron King,
KBC Bank
Gillian has gone above and beyond what we would normally expect of our secretarial support on many occasions and her deep knowledge on all issues have been invaluable.
Sean Hoyle ,
Wightlink
Proactive in driving the agenda and leading the scheme on its logical journey.
Caroline Rand,
Historic Royal Palaces
Excellent, very strong relationship. Good understanding of our needs. We can absolutely rely on PSGS.
David Onion ,
Volvo Group
They deliver above expectation when the scheme has a particular challenge.
Ian Edwards,
Comet

Leave or remain, new EU data protection laws may be with us either way

The long awaited General Data Protection Regulation (GDPR) has finally been agreed in principle, with regulations expected around June 2016.

As it applies directly to EU Member States, national legislation isn’t needed. Fortunately, we have two years to comply. Saying that, we all know how quickly a couple of years go by so pension trustees should get up to speed on the new regulations sooner rather than later.

What do pension trustees need to do?

The Information Commissioner has just issued a handy checklist of 12 steps you can take now to prepare for the GDPR. You can find at: http://dpreform.org.uk/preparing-for-the-gdpr-12-steps-to-take-now/

You’ll need to make sure your pension administrator, scheme actuary and other pension providers are making the right preparations too. With new sanctions for breaches – which include fines of up to 4% of annual worldwide turnover – it is in nobody’s interests to get their preparations wrong. The maximum fine for non-compliance could apply to data being sent overseas, so pension trustees with US parent companies need to be particularly careful following the recent collapse of the ‘Safe Harbor’ arrangements relating to the transfer of data between the UK and the US. A new arrangement known as the ‘EU/US Privacy Shield’ is currently being agreed, but is not in place yet.

With new obligations on data processors and new requirements regarding accountability, breach reporting and demonstrating compliance, pension trustees should review policies and procedures early to avoid being caught out. If your pension scheme doesn’t already have one, a clear framework of accountability will be a must.

What about the EU referendum?

If we wake up on 24 June 2016 to find the UK has voted to leave the EU, the new requirements may still apply to some schemes and businesses in the pension industry. The GDPR has broader scope than its predecessor, covering both EU-based entities and those established outside the EU where data processing involves EU data subjects.

As with all things related to a potential Brexit, data protection will form part of the all important exit negotiations, if they’re needed…

 

 

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