Client feedback


Ever increasing regulation has placed a heavy burden on trustees both in terms of time and the risk of non-compliance. PSGS has the experience and the resources to help trustees manage these burdens.
Mark Atkinson,
Partner at CMS Cameron McKenna
​Their pragmatic approach helps with quick and easy decision making. Another approach might have made things more difficult.
Mark Assinder,
Bouygues
PSGS offered the right support at very short notice, at reasonable cost, when we really needed it
Ian Edwards,
Chair of Trustee, Comet Pension Scheme
In my experience, not all professional trustees are able to cope with tricky or potentially confrontational situations. I find PSGS has massive experience in getting involved, earning the respect of others and resolving such issues. They get stuck in – they are a first rate team.
Katherine Dandy,
Partner at Sackers & Partners
The work that has been done has been delivered beyond expectations.
Head of Trustee Services
It’s a pleasure working with key members of the PSGS team: their experience and leadership means that they know how to get the job done, working in partnership with fellow trustees, employers and advisers to achieve the best result for members.
Mark Smith,
Partner at Taylor Wessing
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Why PSGS?

We offer clients high quality service, innovative thinking and true pension trustee and pension secretary expertise, delivered with a personal approach and a clear commitment to professional standards.


PSGS’ service is tailored to meet the needs of each individual client, and the benefits of working with us include:

  • Our approach to relationship management - each PSGS client has a dedicated scheme manager with a named back up team supporting them. Appointments are personal and we believe it is your choice over who your independent trustee or pension secretary should be, not ours.
  • Our technology - we make technology work harder to help improve pension scheme management for our clients, making our processes and service more efficient and transparent. We use SharePoint to help us ensure we remain compliant with all statutory deadlines.
  • Our commitment to cost certainty - we make no additional charges for insurance, secretarial time or our in-house technical support. We plan and budget for annual costs on a clearly defined fixed or budgeted cost basis.
  • Our ability to spot key issues and act decisively on them – we recognise likely problems in advance and ensure that pension trustees, sponsoring employers and advisers deal with them promptly, efficiently, properly and pragmatically.
  • Our commitment to industry standards - PSGS led the way in calling for a code of conduct for professional trustees to provide clear standards for advice and behaviour that clients should expect to receive from a paid professional, which was subsequently developed by The Association of Corporate Trustees and the Independent Pension Trustee Group .

What do our clients think?

“I would recommend them to anyone - I have dealt with a number of other independent trustee firms and would rate PSGS as the best.” - Julian Morton, Camellia plc

Clients assess our performance is via an independently conducted satisfaction survey. The results demonstrate what our clients truly think of PSGS and the service we provide to them. Highlights of the results include:

  • PSGS has delivered to client expectations 100% of the time, and exceeded expectations for 73%
  • Overall satisfaction with PSGS’ service is rated as 4.7 out of 5

Read the full client satisfaction survey results here

Speak direct to our specialist in this area

Picture of Wayne Phelan independent trustee at PSIT

Wayne Phelan

Managing Director

Or call us on:

0845 313 0024

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