Client feedback


The trustee training course lecturers' explanations and willingness to answer questions were most valuable - even silly ones - although I have learnt there are no 'silly questions' that trustees should ask.
Anonymous
PSGS were overall more professional than others.
Paul Staniland,
Kier
So much more proactive than the previous company. On the ball - thinking in advance of things needing doing - very proactive.
Paul Rudd ,
Chairman of Trustees, Express Newspaper
The Trustee training was very interactive and the presenters were engaging - thank you.
Nick Marsh,
Comet Pension Scheme
The work that has been done has been delivered beyond expectations.
Head of Trustee Services
​Their pragmatic approach helps with quick and easy decision making. Another approach might have made things more difficult.
Mark Assinder,
Bouygues
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Why PSGS?

We offer clients high quality service, innovative thinking and true pension trustee and pension secretary expertise, delivered with a personal approach and a clear commitment to professional standards.


PSGS’ service is tailored to meet the needs of each individual client, and the benefits of working with us include:

  • Our approach to relationship management - each PSGS client has a dedicated scheme manager with a named back up team supporting them. Appointments are personal and we believe it is your choice over who your independent trustee or pension secretary should be, not ours.
  • Our technology - we make technology work harder to help improve pension scheme management for our clients, making our processes and service more efficient and transparent. We use SharePoint to help us ensure we remain compliant with all statutory deadlines.
  • Our commitment to cost certainty - we make no additional charges for insurance, secretarial time or our in-house technical support. We plan and budget for annual costs on a clearly defined fixed or budgeted cost basis.
  • Our ability to spot key issues and act decisively on them – we recognise likely problems in advance and ensure that pension trustees, sponsoring employers and advisers deal with them promptly, efficiently, properly and pragmatically.
  • Our commitment to industry standards - PSGS led the way in calling for a code of conduct for professional trustees to provide clear standards for advice and behaviour that clients should expect to receive from a paid professional, which was subsequently developed by The Association of Corporate Trustees and the Independent Pension Trustee Group .

What do our clients think?

“PSGS have provided sound and professional advice through a number of difficult pension decisions - would thoroughly recommend.” - George Batho, Linde Material Handling

Clients assess our performance is via an independently conducted satisfaction survey. The results demonstrate what our clients truly think of PSGS and the service we provide to them. Highlights of the results include:

  • PSGS has delivered to client expectations 100% of the time, and exceeded expectations for 61%
  • Overall satisfaction with PSGS’s service is rated as 4.8 out of 5

Read the full client satisfaction survey results here

Speak direct to our specialist in this area

Picture of Wayne Phelan independent trustee at PSIT

Wayne Phelan

Managing Director

Or call us on:

0845 313 0024

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PSGS news

A little bit about us

Our client views

2019 survey results - Find out how our clients view our service

Case study

The Papa John’s journey: from 49% funded to fully bought out

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PSGS opinion

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