Client feedback

Very professional and engaged service.
Danny Nussbaum,
HR Director, Volvo
Clare Owen has been a really excellent scheme secretary
Gillian has gone above and beyond what we would normally expect of our secretarial support on many occasions and her deep knowledge on all issues have been invaluable.
Sean Hoyle ,
Excellent, very strong relationship. Good understanding of our needs. We can absolutely rely on PSGS.
David Onion ,
Volvo Group
They have helped us save much more and created a cohesive plan to de-risk whilst building an integrated pension team.
Sally-Anne Borrill,
PSGS was chosen because of their knowledge of the subject and awareness of our particular schemes.
George Batho ,
Trustee, Lansing Linde
image for Client satisfaction | Pension trustee & pension secretary expertise | why PSGS


We offer clients high quality service, innovative thinking and true pension trustee and pension governance expertise, delivered with personality and professionalism.

What do our clients think?

“Brilliant to work with - inspiring confidence that risks are anticipated and well-managed and adding huge value by sharing expertise and best practice.” - Mark Berry, RM

Clients are the best judge of the value we add. They assess our performance regularly via an independently conducted satisfaction survey. The results demonstrate what clients truly think of PSGS and the service we provide. Highlights of the results include:

  • PSGS has met client expectations 100% of the time - and exceeded expectations for 77%
  • overall satisfaction with PSGS’s service is rated as 4.9 out of 5

Read the full client satisfaction survey results here

PSGS’ service is tailored to meet the needs of each individual client. The benefits of working with us include:

  • A focus on moving your pension scheme strategy forwards – delivered in a friendly & collaborative way.
  • Certainty & no surprises - delivered ‘by default’ through our partnership approach to working with pension trustees, pension scheme sponsors and advisers. We spot key issues and act decisively on them – we recognise likely problems in advance and ensure that they’re dealt with them promptly, efficiently, properly and pragmatically.
  • Sharing relevant & valuable experience - operating as one team means we don’t work in silos. We share knowledge and experience gained across a wide universe of pension schemes and advisers across our team and with our clients.
  • Efficiency – we use technology smartly to work proactively with pension trustees, the scheme sponsor and advisers on new ideas and issues, monitor actions and evidence decision making.
  • Cost management - we have a proven ability to manage advisers, their fees and scope of advice & we’re committed to offering fixed, transparent fees and value for money ourselves.

We believe having access to a complete range of pensions, financial and investment management expertise is fundamental to the successful running of any pension scheme, so we provide every client with access to a strong team with all the extensive experience and very wide range of skills they need.

Speak direct to our specialist in this area

Picture of Wayne Phelan independent trustee at PSIT

Wayne Phelan

Managing Director

Or call us on:

0118 207 2900

Read more

PSGS news

A little bit about us

Our client views

2022 survey results - find out how our clients view our service

PSGS news

PSGS boosts their investment, project management & ESG expertise

Case study

The Papa John’s journey: from 49% funded to fully bought out

PSGS interview

Stuart Southall talks about what he wants to bring to professional trusteeship

PSGS news

5k SuperNova charity run for Different Strokes

PSGS opinion

We’re all professionals, right?

Call: 0118 207 2900

online enquiry