Client feedback


I work with Wayne and Kirsty. They really understand our business - they work with the company while retaining independence and ensuring compliance. They are a joy and pleasure to work with.
Neil McCawley ,
Ferguson plc
Alex has helped in our dealings with other advisers using his experience of other schemes.
Angela Clayton ,
Accent Group
PSGS were overall more professional than others.
Paul Staniland,
Kier
Very responsive to any queries we have and proactive in managing our scheme to the best. Very happy with the support we are getting.
Caroline Rand ,
Historic Royal Palaces
We chose PSGS because of the experience of the team and the feel of the relationship seemed the right fit.
Paul Staniland,
Chair of Governance Committee, Kier Group Pension Trustees
In any major corporate transaction, time is of the essence. PSGS's pragmatic commercial approach helped us manage the pensions aspects of our group re-structure to ensure a positive outcome for all parties.
David Wilman,
CFO at Survitec Group
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Why PSGS?

We offer clients high quality service, innovative thinking and true pension trustee and pension governance expertise, delivered with personality and professionalism.


What do our clients think?

“Brilliant to work with - inspiring confidence that risks are anticipated and well-managed and adding huge value by sharing expertise and best practice.” - Mark Berry, RM

Clients are the best judge of the value we add. They assess our performance regularly via an independently conducted satisfaction survey. The results demonstrate what clients truly think of PSGS and the service we provide. Highlights of the results include:

  • PSGS has met client expectations 100% of the time - and exceeded expectations for 77%
  • overall satisfaction with PSGS’s service is rated as 4.9 out of 5

Read the full client satisfaction survey results here

PSGS’ service is tailored to meet the needs of each individual client. The benefits of working with us include:

  • A focus on moving your pension scheme strategy forwards – delivered in a friendly & collaborative way.
  • Certainty & no surprises - delivered ‘by default’ through our partnership approach to working with pension trustees, pension scheme sponsors and advisers. We spot key issues and act decisively on them – we recognise likely problems in advance and ensure that they’re dealt with them promptly, efficiently, properly and pragmatically.
  • Sharing relevant & valuable experience - operating as one team means we don’t work in silos. We share knowledge and experience gained across a wide universe of pension schemes and advisers across our team and with our clients.
  • Efficiency – we use technology smartly to work proactively with pension trustees, the scheme sponsor and advisers on new ideas and issues, monitor actions and evidence decision making.
  • Cost management - we have a proven ability to manage advisers, their fees and scope of advice & we’re committed to offering fixed, transparent fees and value for money ourselves.

We believe having access to a complete range of pensions, financial and investment management expertise is fundamental to the successful running of any pension scheme, so we provide every client with access to a strong team with all the extensive experience and very wide range of skills they need.

Speak direct to our specialist in this area

Picture of Wayne Phelan independent trustee at PSIT

Wayne Phelan

Managing Director

Or call us on:

0118 207 2900

Read more

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Call: 0118 207 2900

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