Client feedback

“Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer. ”
Stuart Barker,
Internal Pensions Consultant, RSPCA
“They deliver above expectation when the scheme has a particular challenge.”
Ian Edwards,
Comet
“Very professional and engaged service.”
Danny Nussbaum,
HR Director, Volvo
“PSGS offered the right support at very short notice, at reasonable cost, when we really needed it”
Ian Edwards,
Chair of Trustee, Comet Pension Scheme
“​I would recommend them to anyone - I have dealt with a number of other independent trustee firms and would rate PSGS as the best. We are very happy with Mark and the service we get.”
Julia Morton,
Camellia plc
“Ever increasing regulation has placed a heavy burden on trustees both in terms of time and the risk of non-compliance. PSGS has the experience and the resources to help trustees manage these burdens.”
Mark Atkinson,
Partner at CMS Cameron McKenna
Image of Gillian Graham, Client Director

Gillian Graham

Client Director

Contact Gillian

Reading

Tel 0118 207 2922

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Role

Gillian acts as secretary to the trustees for several clients and manages pensions project work.

Background & experience

Gillian worked in pensions in Edinburgh and South Africa before joining Punter Southall in 1999. She became a Principal in 2002 and was responsible for the Guildford office administration team.

Gillian was the driving force behind initiatives to obtain the Plain English Crystal Mark for member communications and the annual internal controls review. Latterly, she was Head of Administration Client Services and implemented auto-enrolment for clients.

Gillian has acted as a scheme secretary since 2009 and transferred to us in 2014 to focus on this role.

She is a PMI Fellowship Network Ambassador and is also secretary of the NAPF Thames Valley committee.

Gillian’s project management and organisational skills come in handy outside of work too, whether that’s for planning events like her son’s three day wedding or navigating her way around Moscow and St Petersburg.

Qualifications: Fellow of the Pensions Management Institute (FPMI), Master of Arts

Areas of specialism

  • pension secretariat
  • member communications
  • pension increase exchange
  • scheme closure & wind up
  • pension governance
  • scheme redesign
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