Client feedback


When requesting information by email, I have noticed that there is 'out of hours activity' to answer me. I regard this as a stand out 'above and beyond' - impressed.
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
They have helped us save much more and created a cohesive plan to de-risk whilst building an integrated pension team.
Sally-Anne Borrill,
T-Systems
The trustee training course lecturers' explanations and willingness to answer questions were most valuable - even silly ones - although I have learnt there are no 'silly questions' that trustees should ask.
Anonymous
PSGS were overall more professional than others.
Paul Staniland,
Kier
Excellent communication - the trustee training course facilitators were clearly knowledgeable and very experienced in their field and able to convey concept and information in a way I was able to understand.
Phillipa McFadyen,
RSPCA
image for Diversity & inclusion | D&I for pension trustees | Practical D&I

Diversity & inclusion in pensions

Diversity and inclusion (D&I) is important but, quite frankly, it can be hard to know what it actually means and how to put it into practice.


We’re here to help you understand it in the context of your pension scheme, trustee board and pension members and take proportionate, sensible actions. A good place to start is taking a look at our guide to D&I for pension trustees and pension managers.

Questions pension trustees and sponsoring employers need to consider include:

  • Do we have a policy on diversity and inclusion for our pension scheme and trustee board?
  • Do we have a suitable mix of skills, experience and background on our trustee board and amongst our pension advisers to achieve the best possible outcomes?
  • Are pension trustee or in-house pension team succession plans in place? Will they facilitate the talent within our pension scheme operations and enable our people and our pension scheme to thrive?
  • Is the ‘social’ part of our environmental, social and governance (ESG) investment objectives set? Am I clear on how this is being monitored?
  • Are our pension communications to members in line with good practice in terms of language & accessibility? Do we really understand the diversity of our scheme membership?
  • Are we aware of & managing unconscious bias in pension trustee decision making?

We can help you understand where you are in your diversity and inclusion journey and review your pension trustee board’s D&I effectiveness. We’ll form a strategic action plan for continuous improvement and provide tools and training to support agreed actions.

Struggling to understand what diversity and inclusion means for your pension scheme or know you need some expert help implementing D&I?

Get in touch, have a chat and see if PSGS can help.

Speak direct to our specialist in this area

Picture of Clare Owen independent trustee at PSIT

Clare Owen

Director of Outsourced Pension Services

Or call us on:

0845 313 0024

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Call: 0845 313 0024

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