“When requesting information by email, I have noticed that there is 'out of hours activity' to answer me. I regard this as a stand out 'above and beyond' - impressed.”
“Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer. ”
“They have helped us save much more and created a cohesive plan to de-risk whilst building an integrated pension team.”
“The trustee training course lecturers' explanations and willingness to answer questions were most valuable - even silly ones - although I have learnt there are no 'silly questions' that trustees should ask.”
“PSGS were overall more professional than others.”
“Excellent communication - the trustee training course facilitators were clearly knowledgeable and very experienced in their field and able to convey concept and information in a way I was able to understand. ”
We’re here to help you understand it in the context of your pension scheme, trustee board and pension members and take proportionate, sensible actions. A good place to start is taking a look at our guide to D&I for pension trustees and pension managers.
Questions pension trustees and sponsoring employers need to consider include:
We can help you understand where you are in your diversity and inclusion journey and review your pension trustee board’s D&I effectiveness. We’ll form a strategic action plan for continuous improvement and provide tools and training to support agreed actions.
Struggling to understand what diversity and inclusion means for your pension scheme or know you need some expert help implementing D&I?
Get in touch, have a chat and see if PSGS can help.
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