“When requesting information by email, I have noticed that there is 'out of hours activity' to answer me. I regard this as a stand out 'above and beyond' - impressed.”
“Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL.
Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way.
Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account.
I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Internal Pensions Consultant, RSPCA
“I would recommend them to anyone - I have dealt with a number of other independent trustee firms and would rate PSGS as the best. We are very happy with Mark and the service we get.”
“Very professional and engaged service.”
HR Director, Volvo
“They are very proactive and full of new ideas, they've brought better scheduling and better minute sets.”
“I enjoy working with PSGS and we have a very positive relationship. I was new to pensions and found them very helpful.”