Client feedback

​They are very proactive and full of new ideas, they've brought better scheduling and better minute sets.
Paul Rudd,
Express Newspapers
So much more proactive than the previous company. On the ball - thinking in advance of things needing doing - very proactive.
Paul Rudd ,
Chairman of Trustees, Express Newspaper
We now have a very collaborative approach between trustees and employer.
Peter Millard,
Company Secretary, TRL Limited
In my experience, not all professional trustees are able to cope with tricky or potentially confrontational situations. I find PSGS has massive experience in getting involved, earning the respect of others and resolving such issues. They get stuck in – they are a first rate team.
Katherine Dandy,
Partner at Sackers & Partners
​I would recommend them to anyone - I have dealt with a number of other independent trustee firms and would rate PSGS as the best. We are very happy with Mark and the service we get.
Julia Morton,
Camellia plc
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA

A catch up job that got me thinking

In the past, when you worked between Christmas and New Year you would often go into the office and have a bit of a clear out. It was the time you realised there were things you hadn’t looked at for ages and no-one had followed up on, so they could be filed or binned leaving the desk clear for the new year to come. Then you’d probably land up at the pub for a long lunch with the few colleagues also in the office, possibly checking out the sales in the shops enroute back to look at your emails one last time. Job done.

Those were the days!

Last year, I found there was really no escaping a job that had been sitting on my ‘to do’ list for well over a year – a bad admission for a pension scheme secretary, but there were good reasons! The task in question was to write a short member guide for a defined benefit (DB) pension scheme. With most DB schemes closed to future accrual for quite some time now, across the industry, we haven’t seen much need to update DB member booklets. However, there are still a lot of people with deferred pensions in DB schemes.

The guide I produced was aimed at these members, so it simply laid out how the pension they had built up in the scheme would increase in deferment, the options open to them for drawing that pension, the alternative transfer value option and benefits on death prior to drawing the pension. It will just be given to those members who request a booklet, but it would no doubt also be useful for a member’s independent financial adviser (IFA) when a transfer value is requested. Easy to provide as a soft copy or run off the printer as and when a hard copy is required.

Nothing earth shattering, but it did make me look at the actual benefits payable. I realised, although DB schemes are generally pretty generous and a ‘good thing’, they really don’t work out so well if you die in deferment! Happily, most people are living longer and death in deferment doesn’t happen regularly but I’m not sure many deferred members would be aware of the different value of benefits for their dependants.

For many DB schemes only a fairly miserly pension is payable to a deferred member’s spouse, although many would also grant a discretionary pension to another dependant in the absence of a spouse. For some members with no spouse, the only benefit payable could simply be a refund of member contributions.

This made me appreciate there are very good reasons for a member to transfer out of a DB pension scheme in certain circumstances. It also highlighted the importance of members having access to good financial advice (or at least clear guidance) – but that’s a task for another day. In the meantime, at least we now have an up to date member guide!



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