“Thanks for all your help!”
“Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer. ”
“In my experience, not all professional trustees are able to cope with tricky or potentially confrontational situations. I find PSGS has massive experience in getting involved, earning the respect of others and resolving such issues. They get stuck in – they are a first rate team.”
“PSGS offered the right support at very short notice, at reasonable cost, when we really needed it.”
“The team provide an excellent service with practical and commercial input that we have not found with anyone else.”
“So much more proactive than the previous company. On the ball - thinking in advance of things needing doing - very proactive.”
PSGS news
Wednesday, 14 December 2022
Our clients are the best at judging the value we add. Our latest client satisfaction survey highlighted that we have met client expectations by 100% and exceeded expectations by 77%. Our overall satisfaction was rated as 4.9 out of 5. This clearly demonstrates what our clients truly think of us and the service we provide.
"Excellent, very strong relationship. Good understanding of our needs. We can absolutely rely on them." David Onion - Volvo Group
Read the full client satisfaction survey results here.
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Vidett is a trading name of Vidett Governance Services Limited, Vidett Trust Corporation Limited & Vidett HRT Limited
Registered in England and Wales numbers 3021321, 10842337 & 745598
Registered office: 3rd Floor Forbury Works, 37-43 Blagrave Street, Reading, RG1 1PZ