Client feedback

Very happy with service.
Christine Morris,
Twyford Bathrooms
So much more proactive than the previous company. On the ball - thinking in advance of things needing doing - very proactive.
Paul Rudd ,
Chairman of Trustees, Express Newspaper
Alex is the first professional trustee we have had and has revolutionised the way they look at things - helped above and beyond.
Angela Clayton,
Accent Group
Ever increasing regulation has placed a heavy burden on trustees both in terms of time and the risk of non-compliance. PSGS has the experience and the resources to help trustees manage these burdens.
Mark Atkinson,
Partner at CMS Cameron McKenna
Excellent service - as expected and why PSGS was chosen.
Stuart Barker ,
Independent Occupational Pensions Consultant, RSPCA
Appointing Kevin as KBC professional trustee was one of the best decisions the bank took. He complements the other two trustees and also appreciates the position of the employer too. The experience a professional trustee adds is invaluable and they can share their knowledge and market practice within the KBC plan. Kevin manages the budget in consultation with the bank, fully debriefs all parties and maintains a constant dialogue with myself (as HR Manager) and trustees. Since we have worked together for a number of years, Kevin also appreciates some of the limitations we face ie budgets, and always comes up with a proactive approach and solution. His input is particularly valued by the bank trustee who is an actuary in our pensions department in Belgium Head Office.
Sharron King,
KBC Bank

Single code series #2 - where to start?

As noted in the first blog, there’s plenty trustee boards can be doing now to prepare themselves for the next stage of the pension governance evolution.

Pension trustees need to make sure any steps taken to comply with the code should truly benefit the pension scheme and the governance practice in place. There’s little benefit in spending time and money and adding multiple policies to an already growing list of existing scheme documentation in order to tick some boxes. If there’s value in it however, then it’s worthwhile.

In some instances, the value is compliance itself – without certain details documented, pension trustees may fall short of certain regulatory requirements. Having policies in place can help trustees run their scheme effectively and this is where advisers can definitely add value.

By noting down certain procedures, for example, trustees are able to follow a process when the time is right – whether that’s an induction for a new pension trustee, a member nominated trustee election or documenting how breaches should be reported. These policies can then be viewed as a quick reference for a range of situations to ensure trustees are taking the correct action and making informed decisions.

Here are some steps to help pension trustees on their way to complying with the code:

  1. Request initial training
  2. Use the expertise of your professional scheme secretary or other advisers to help understand what the code covers and what you are required to do. The draft code is 148 pages, so it can be beneficial to get help breaking it down into bitesize chunks. It’s probably also worthwhile deciding early on whether the code requirements will be addressed by the full board or a sub-committee.

  3. Undertake a gap analysis
  4. Have a look at what the pension scheme already has in place and identify whether a new policy is really required or perhaps just an update to an existing policy is sufficient. Complying with the code may just be a matter of evidencing certain considerations and decisions or checking your advisers are following the correct procedures.

  5. Prepare an action plan
  6. Once you identify what needs to be done, draw on expertise around you. Consider who is best placed to complete the various actions – this may be pension trustees themselves, your scheme secretary, the employer, scheme actuary, pension administrator or other advisers. Draw up a plan and assign tasks with a completion date.

  7. Remember proportionality
  8. There may be a reason pension trustees decide not to adopt certain suggestions in the code. Each scheme is different and will have varying needs and requirements. Trustees should be practical when considering good governance. For example, the draft code contains various suggestions to publish certain documentation including board papers, where appropriate, trustee report and accounts or conflicts of interest registers. If trustees have given this due consideration but decide it would not be beneficial to publish documents like this, keep a log of these decisions and the rationale behind them.

  9. Consider risk management and the ‘Own Risk Assessment’ (ORA)
  10. Risk management is going to form a large part of ensuring ongoing compliance with the code. Your first ORA is likely to take a lot of time as it will be the first analysis of the ‘effective system of governance’ (ESoG). It would be helpful to have the ORA in mind already when drafting any new documentation, particularly the risk register. Again, it comes back to making documents as useful as possible so they serve a real purpose.

  11. Update the business plan
  12. There’ll be several areas that will require regular reviews going forward. It’s important to ensure these are captured and the business plan seems the obvious place. We recommend documenting how frequently the trustee board plans to review policies and procedures too.

  13. Don't panic
  14. Whilst the code is more than just a consolidation of existing requirements - and it can seem daunting, given the number of areas the code covers - pension trustees not only have time on their side, they also have expertise around them. However, to ensure work can be completed in bitesize chunks with no last-minute panic, take action to start the process sooner rather than later.



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