Client feedback


The Trustee training was very interactive and the presenters were engaging - thank you.
Nick Marsh,
Comet Pension Scheme
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
PSGS were overall more professional than others.
Paul Staniland,
Kier
The trustee training was a very well-paced overview which gave opportunity to explore ideas and question more deeply at key points.
Paul Coley,
The Altro Pension and Life Scheme
I found the trustee training really beneficial, highly recommended. I am not a trustee, I represent the employer and I think it will be valuable for me in future, having a better understanding of the trustees' perspective.
Dave Strain,
Royal Yachting Association
The team provide an excellent service with practical and commercial input that we have not found with anyone else.
Mark Culwick

Only 56% of pension trustee boards assess their performance – trustee effectiveness research

Topic:

Legal & governance

Date published:

Tuesday, 27 August 2019

The Pensions Regulator (TPR) made trustee board effectiveness central to good pension scheme governance. We wanted to find out how far pension trustees have come on their effectiveness journey.

The three key themes emerging from our survey are:

1. Too few pension trustee boards are assessing their performance and those that do are not doing so very effectively.

2. Fundamental basics aren’t being achieved by all trustees on a board – including being well prepared for meetings, actively participating in discussions and understanding the strategy and direction of their pension scheme.

3. Start as you mean to go on – boards are less effective when there’s no formal process for bringing on board new trustees.

Download the full effectiveness of pension trustee boards survey results to find out what’s going well and where there’s room for improvement.

 

Download the results

 

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