Client feedback


Very responsive to any queries we have and proactive in managing our scheme to the best. Very happy with the support we are getting.
Caroline Rand ,
Historic Royal Palaces
Brilliant to work with - inspiring confidence that risks are anticipated and well-managed, and adding huge value by sharing expertise and best practice.
Mark Berry,
RM
We don't have any worries - PSGS are always there for us and plan ahead with advisers and agendas.
Stephen Allaker,
Bristol Myers-Squibb
Gillian and Curtis provide an excellent service to the trustees. They are approachable and possess a huge amount of knowledge. Everything appears to work smoothly which I am sure is due to the immense amount of work they do in the background to ensure all paperwork is available and up to date.
Ian Woods,
KGPT trustees
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
In any major corporate transaction, time is of the essence. PSGS's pragmatic commercial approach helped us manage the pensions aspects of our group re-structure to ensure a positive outcome for all parties.
David Wilman,
CFO at Survitec Group
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Pension communications

Whether you have a defined benefit (DB) or defined contribution (DC) scheme, making your pension communications effective can be hard to achieve.


Good pension communications are vital for employees and scheme members to understand - and properly value - the pension benefits being provided to them.

  • Defined benefit (DB) pension scheme members need to understand not only the pension benefit they can expect to receive at retirement, but also how secure their benefits are. Explaining actuarial valuations and scheme funding in a clear, straightforward way is not easy.
  • Defined contribution (DC) pension scheme members need to understand the decisions they need to take around contribution levels and investment choices and how these could impact the benefit they eventually receive from the plan.

From clearly explaining pension flexibilities available to members to the careful steps needed for many pension schemes to ‘go digital’, there are many major communication challenges facing pension trustees and employers. The move to sole trusteeship may require a re-think of member engagement – we support clients with a range of options to make sure the way we deliver sole trustee appointments really works for members.

Getting pension communications right requires true expertise. Our team includes a communication specialist whose valuable expertise enables employers and pension trustees to enhance their communications to make them easier and more attractive to read (while still being factually correct), typically at a much lower cost than other third party consultants.

Example pension scheme website

Our pension communication services include drafting and graphic design for a range of hard copy, soft copy and online communications, including:

  • pension newsletters, announcements and updates for members
  • pension scheme websites
  • member-nominated trustee election communications
  • going digital campaigns to move to online member communications
  • pension scheme booklets & new joiner information
  • pre-retirement communications to help members understand options, plan for their retirement and recognise any risks they are taking
  • targeted campaigns - for example, to aid understanding of investment choices or encourage employees to review their pension and when to consider changing their pension contributions

Example pension scheme newsletters

To find out how we could help you improve your pension communications, please contact us.

Fancy a chat about communications?


Picture of Suzi Lowther pension communications expert at PSSS

Suzi Lowther

Director of Communications

Or call us on:

0118 207 2900

Read more

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Pension trustees: don’t be communication Luddites!

Free self assessment tool

How effective is your pension trustee board?


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