Client feedback


We always receive an extremely high level of professionalism from PSGS, allowing us to make informed and appropriate decisions. Their advice is always timely and well received, allowing us to focus on what are the important key issues. They are always accessible and I would not hesitate to recommend their services!
Danny Nussbaum,
HR Director, Volvo Group UK Limited
​I would recommend them to anyone - I have dealt with a number of other independent trustee firms and would rate PSGS as the best. We are very happy with Mark and the service we get.
Julia Morton,
Camellia plc
Good, helpful guidance.
Christine Morris,
Twyford Bathrooms
PSGS were overall more professional than others.
Paul Staniland,
Kier
I found the trustee training really beneficial, highly recommended. I am not a trustee, I represent the employer and I think it will be valuable for me in future, having a better understanding of the trustees' perspective.
Dave Strain,
Royal Yachting Association
I learnt more than I expected to at the trustee training course. A good introduction to the trustee role.
Rob Hartley,
RSPCA

Pension communications

Whether you have a defined benefit (DB) or defined contribution (DC) scheme, making your pension communications effective can be hard to achieve.

Good pension communications are vital for employees and scheme members to understand - and properly value - the pension benefits being provided to them.

  • Defined benefit (DB) pension scheme members need to understand not only the pension benefit they can expect to receive at retirement, but also how secure their benefits are. Explaining actuarial valuations and scheme funding in a clear, straightforward way is not easy.
  • Defined contribution (DC) pension scheme members need to understand the decisions they need to take around contribution levels and investment choices and how these could impact the benefit they eventually receive from the plan.

From clearly explain pension flexibilities available to members to the careful steps needed for many pension schemes to ‘go digital’, there are many major communication challenges facing pension trustees and employers. The move to sole trusteeship may require a re-think of member engagement – we support clients with a range of options to make sure the way we deliver sole trustee appointments really works for members.

Getting pension communications right requires true expertise. Our team of communication specialists use valuable expertise to enable employers and pension trustees to enhance their communications, making them easier and more attractive to read, typically at a much lower cost than other third party consultants.

Our pension communication services include drafting and graphic design for a range of hard copy, soft copy and online communications, including:

  • pension newsletters, announcements and updates for members
  • pension scheme websites
  • member-nominated trustee election communications
  • going digital campaigns to move to online member communications
  • pension scheme booklets & new joiner information
  • pre-retirement communications to help members understand options, plan for their retirement and recognise any risks they are taking
  • targeted campaigns - for example, to aid understanding of investment choices or encourage employees to review their pension and when to consider changing their pension contributions

To find out how we could help you improve your pension communications, please contact us.

Fancy a chat about communications?


Picture of Suzi Lowther pension communications expert at PSSS

Suzi Lowther

Director of Communications

Or call us on:

0118 207 2900

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Call: 0118 207 2900

online enquiry