Client feedback

“Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer. ”
Stuart Barker,
Internal Pensions Consultant, RSPCA
“They have helped us save much more and created a cohesive plan to de-risk whilst building an integrated pension team.”
Sally-Anne Borrill,
T-Systems
“​They are very proactive and full of new ideas, they've brought better scheduling and better minute sets.”
Paul Rudd,
Express Newspapers
“In my experience, not all professional trustees are able to cope with tricky or potentially confrontational situations. I find PSGS has massive experience in getting involved, earning the respect of others and resolving such issues. They get stuck in – they are a first rate team.”
Katherine Dandy,
Partner at Sackers & Partners
“Excellent service - as expected and why PSGS was chosen.”
Stuart Barker ,
Independent Occupational Pensions Consultant, RSPCA
“Ever increasing regulation has placed a heavy burden on trustees both in terms of time and the risk of non-compliance. PSGS has the experience and the resources to help trustees manage these burdens.”
Mark Atkinson,
Partner at CMS Cameron McKenna
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Pension communications

Whether you have a defined benefit (DB) or defined contribution (DC) scheme, making your pension communications effective can be hard to achieve.


Good pension communications are vital for employees and scheme members to understand - and properly value - the pension benefits being provided to them.

One of the major communication challenges currently facing pension trustees and employers is the need to clearly explain the new pension flexibilities announced in the 2014. These represent major changes - and pension members need to understand the options available to them and the implications of choosing each option.

Auto-enrolment and automatic re-enrolment is an ongoing process that requires multiple communications to employees, many of which containing quite detailed and complicated information. Then there are the issues specific to each type of pension scheme:

  • Defined benefit (DB) pension scheme members need to understand not only the pension benefit they can expect to receive at retirement, but also how secure their benefits are. Explaining actuarial valuations and scheme funding in a clear, straightforward way is not easy.
  • Defined contribution pension scheme members need to understand the decisions they need to take around contribution levels and investment choices and how these could impact the benefit they eventually receive from the plan.

Getting pension communications right requires true expertise. Our team includes a communication specialist whose valuable expertise enables employers and pension trustees to enhance their communications to make them easier and more attractive to read (while still being factually correct), typically at a much lower cost than other third party consultants.

Example pension scheme newsletters

Our pension communication services include drafting and graphic design for a range of hard copy, soft copy and online communications, including:

  • pension newsletters, announcements and updates for members
  • pension scheme websites
  • member-nominated trustee election communications
  • pension scheme booklets & new joiner information
  • pre retirement communications to help members understand options, plan for their retirement and recognise any risks they are taking
  • auto-enrolment communications
  • targeted campaigns - for example, to aid understanding of investment choices or encourage employees to review their pension and when to consider changing their pension contributions

To find out how we could help you improve your pension communications, please contact us.

Speak direct to our specialist in this area
Picture of Suzi Lowther pension communications expert at PSSS

Suzi Lowther

Director of Communications
Email Suzi
Or call us on:

0845 313 0024

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