Client feedback


Excellent communication - the trustee training course facilitators were clearly knowledgeable and very experienced in their field and able to convey concept and information in a way I was able to understand.
Phillipa McFadyen,
RSPCA
The Trustee training was very interactive and the presenters were engaging - thank you.
Nick Marsh,
Comet Pension Scheme
The trustee training was a very well-paced overview which gave opportunity to explore ideas and question more deeply at key points.
Paul Coley,
The Altro Pension and Life Scheme
Ever increasing regulation has placed a heavy burden on trustees both in terms of time and the risk of non-compliance. PSGS has the experience and the resources to help trustees manage these burdens.
Mark Atkinson,
Partner at CMS Cameron McKenna
Thanks for all your help!
In any major corporate transaction, time is of the essence. PSGS's pragmatic commercial approach helped us manage the pensions aspects of our group re-structure to ensure a positive outcome for all parties.
David Wilman,
CFO at Survitec Group
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Pension communications

Whether you have a defined benefit (DB) or defined contribution (DC) scheme, making your pension communications effective can be hard to achieve.


Good pension communications are vital for employees and scheme members to understand - and properly value - the pension benefits being provided to them.

  • Defined benefit (DB) pension scheme members need to understand not only the pension benefit they can expect to receive at retirement, but also how secure their benefits are. Explaining actuarial valuations and scheme funding in a clear, straightforward way is not easy.
  • Defined contribution (DC) pension scheme members need to understand the decisions they need to take around contribution levels and investment choices and how these could impact the benefit they eventually receive from the plan.
  • From clearly explaining pension flexibilities available to members to the careful steps needed for many pension schemes to ‘go digital’, there are many major communication challenges facing pension trustees and employers. The move to sole trusteeship may require a re-think of member engagement – we support clients with a range of options to make sure the way we deliver sole trustee appointments really works for members.

    Getting pension communications right requires true expertise. Our team includes a communication specialist whose valuable expertise enables employers and pension trustees to enhance their communications to make them easier and more attractive to read (while still being factually correct), typically at a much lower cost than other third party consultants.

    Our pension communication services include drafting and graphic design for a range of hard copy, soft copy and online communications, including:

    • pension newsletters, announcements and updates for members
    • pension scheme websites
    • member-nominated trustee election communications
    • going digital campaigns to move to online member communications
    • pension scheme booklets & new joiner information
    • pre-retirement communications to help members understand options, plan for their retirement and recognise any risks they are taking
    • targeted campaigns - for example, to aid understanding of investment choices or encourage employees to review their pension and when to consider changing their pension contributions

    Example pension scheme newsletters

    To find out how we could help you improve your pension communications, please contact us.

    Fancy a chat about communications?


    Picture of Suzi Lowther pension communications expert at PSSS

    Suzi Lowther

    Director of Communications

    Or call us on:

    0118 207 2900

    Read more

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    Member trustees – why fish in a small pool?

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    5 assumptions you should never make...

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    Pension trustees: don’t be communication Luddites!

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