Client feedback


As a pensions novice, I felt that the trustee training course gave me a good grounding.
Will Court
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
Very professional and engaged service.
Danny Nussbaum,
HR Director, Volvo
Excellent, very strong relationship. Good understanding of our needs. We can absolutely rely on PSGS.
David Onion ,
Volvo Group
​Their pragmatic approach helps with quick and easy decision making. Another approach might have made things more difficult.
Mark Assinder,
Bouygues
Very happy with service.
Christine Morris,
Twyford Bathrooms
image for Appointing an independent pension trustee | Need for professional trustee

Why use a professional pension trustee?

There are clear times at which an occupational pension scheme or sponsoring employer should consider appointing an independent trustee.

They include when:

  • there's a gap in your pension trustee board’s knowledge or experience - particular expertise may be needed in, for example, pension investment, buy-outs, pension scheme governance, scheme wind up etc
  • additional support is needed to deal with legislative or regulatory requirements, such as creating and maintaining an integrated funding and risk management plan
  • demonstrating you have independent expertise on your trustee board would be beneficial - for example for effective 21st century trusteeship

Alternatively, you may find yourself in one of these five common situations that have led clients to appoint an independent trustee from PSGS:

  • Conflicts of interest – often an issue for employer-nominated pension trustees during pension scheme funding and recovery plan negotiations, or during a corporate deal that might impact the strength of the employer covenant.
  • Fundamental change to pension scheme benefits - for example when the sponsor wants to close a pension scheme to future accrual, as it is important the company does not have undue influence on the pension trustees’ decisions.
  • Poor adviser performance - when the scheme sponsor or pension trustees feel they are not receiving the best service or advice, or when your pension scheme costs appear to be spiraling out of control.
  • At or following a formal actuarial valuation - when a pension investment review is about to start, familiarity with asset and liability studies and knowledge of the wide range of investment options available to pension schemes becomes crucial.
  • Insufficient time – for many pension schemes, especially those closed to future accrual, existing trustees often simply don’t have enough time or the motivation to deal with the legacy arrangement. Appointing PSGS as sole trustee removes the burden and responsibility for managing the pension scheme from them.

Case study

Our client: a leading charity

Objectives:

  • to manage the legal issues associated with closing the DB (defined benefit) scheme to future accrual
  • change investment strategy to reduce volatility and better match insurer portfolios
  • represent members’ interests and keep them informed

Solution:

When the pension scheme sponsor informed us they wanted to close the DB scheme to future accrual, we sought legal advice on whether there was a ‘Courage Case’ problem with the scheme’s amendment power. This was an important issue for our members because it would decide whether the scheme’s link to final salary could be broken when it closed to future accrual.

Next, we started negotiating with the sponsoring employer about members’ future benefits. We also ensured all communications sent to our members were clear, accurate and helpful.

At the end of the consultation period, we ensured time was allocated to consider members’ comments and make any necessary amendments to the final proposal.

If you would like to talk through how we can help with your pension scheme, please contact us.

Speak direct to our specialist in this area

Picture of James Double independent trustee at PSIT

James Double

Head of Trusteeship

Or call us on:

0118 207 2900

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