Client feedback


Where PSGS are appointed to act in conjunction with an existing body of trustees, we have found that they are quickly able to fit in well and gain the trust and respect of their co-trustees.
Duncan Buchanan,
Partner at Hogan Lovells
Excellent communication - the trustee training course facilitators were clearly knowledgeable and very experienced in their field and able to convey concept and information in a way I was able to understand.
Phillipa McFadyen,
RSPCA
In any major corporate transaction, time is of the essence. PSGS's pragmatic commercial approach helped us manage the pensions aspects of our group re-structure to ensure a positive outcome for all parties.
David Wilman,
CFO at Survitec Group
Kathy, may l take this opportunity to thank you for your assistance. There were many times l thought l was losing my mind during my efforts with Aviva. You were a pillar of support for me and you saw my case through to the very end. I cannot thank you enough but thank you again. It is through people like you who strive for professional fairness as well as thoroughness, HCA has such a good reputation.
Ethel Chimutwe,
HCA International Ltd Staff Retirement Benefits Scheme
When requesting information by email, I have noticed that there is 'out of hours activity' to answer me. I regard this as a stand out 'above and beyond' - impressed.
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
image for Pension scheme secretarial services | Pension secretary | Secretarial services

Pensions secretariat services

The amount of regulation a UK pension scheme must comply with makes the role of pension trustee secretary extremely important.


We help pension trustees run their scheme efficiently by providing a dedicated, experienced resource to:

  • support and guide them
  • implement their strategies
  • ensure compliance and achieve good governance
  • manage pension scheme budgets and advisers

This enables trustees to use their valuable time to concentrate on important strategic issues, whilst feeling confident their pension scheme is well managed.

Learn more about the benefits of appointing a professional trustee secretary for your pension scheme:

Watch 'The benefits of a professional pension scheme secretary' on Vimeo

PSGS Secretarial Services

We tailor our pension secretariat services to the needs of each pension scheme, delivering value by:

  • supporting effective pension trustee decision making
  • helping pension trustees develop best practice governance
  • ensuring trustees get the best value from scheme advisers
  • identify and mitigate key risk areas and find effective solutions
  • improving communication to strengthen the relationship with members
  • manage training and development to build a strong trustee board

Our trustee secretary service is further enhanced by our range of additional pension scheme services, such as adviser reviews, , and trustee board effectiveness reviews

What makes a good trustee secretary?

With diverse legal and compliance requirements, performing the role of secretary to a trust-based pension scheme well requires:

  • excellent organisational and project management skills
  • the ability to communicate effectively and diplomatically with many different parties, including pension trustees, scheme members and professional advisers
  • excellent working knowledge of pensions legal and regulatory compliance requirements
  • the ability to think strategically
  • proficiency in the use of technology

Finding this range of skills and abilities in-house is becoming harder. Combine this with the increasing importance of having an independent pension secretary who can help recognise and manage potential conflicts of interest, it’s no surprise many employers and pension trustees are now looking for an outsourced pension scheme secretary.

Whether you simply want us to organise, attend and produce minutes for pension trustee meetings or need a full pension scheme secretarial service; why not contact us to find out how our specialist pension secretaries can help you?

Speak direct to our specialist in this area

Picture of Gillian Graham pension secretary at PSSS

Gillian Graham

Client Director

Or call us on:

0845 313 0024

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Call: 0845 313 0024

online enquiry