Client feedback

Keen to assist and helpful.
Very responsive to any queries we have and proactive in managing our scheme to the best. Very happy with the support we are getting.
Caroline Rand ,
Historic Royal Palaces
We chose PSGS because of the experience of the team and the feel of the relationship seemed the right fit.
Paul Staniland,
Chair of Governance Committee, Kier Group Pension Trustees
Provided insight into what other schemes do - useful intelligence. High quality.
Thomas Mercier ,
So much more proactive than the previous company. On the ball - thinking in advance of things needing doing - very proactive.
Paul Rudd ,
Chairman of Trustees, Express Newspaper
As a pensions novice, I felt that the trustee training course gave me a good grounding.
Will Court

What’s the latest with the pensions dashboard programme?

Pension dashboards are needed more than ever – this was a key message from Richard Smith, a member of the Pensions Administration Standards Association’s pensions dashboards working group at a recent meeting of the Pension Lifetime Saving Association (PLSA) South East group meeting.

The PLSA have launched Retirement Living Standards that show what life in retirement could look like at three different levels, and what a range of common goods and services would cost for each level.

Just 20% of people feel confident they are saving enough for retirement and dashboards will change this – providing pension information together in one secure place to help people better engage with pensions and make more informed decisions about their retirement and the income they want.

For many pension schemes connecting to pension dashboards, via the Government’s central ‘ecosystem’, will be a major undertaking. While there are different staging dates for schemes depending on their size, there will be some major challenges around data management, technology readiness, additional costs and resources needed.

So where are we with pension dashboards right now?

Richard showed us how the dashboards might look initially and over time. He explained the functionality will build – initial dashboards (there will be many) will offer a simple ‘find and view’ function so people can search and locate their pensions. All dashboards will display the same basic information.

He said there has been a consultation on the draft standards that set out the legal requirements for pension providers, schemes and dashboard providers. The final rules and regulations are not yet confirmed either, but will be very soon this Autumn.

However, progress is being made on the technology front. MoneyHelper, Aviva, Bud and Moneyhub are currently developing dashboards and pensions dashboard integrated service providers (ISPs) are carrying out testing to connect pension schemes to the dashboards ecosystem as well.

To help pension trustees and schemes understand the requirements, Richard also highlighted a guide from PASA on pension values.

He also noted useful content on The Pensions Regulator’s website which has detailed information on the requirements for schemes, as well as a 12 month to go check list for schemes which is available on the PLSA website.

When will different schemes need to connect?

Staging dates for connecting to the dashboards ecosystem are based on the size of the schemes. Large schemes such as master trusts will be the first of three staging cohorts for the dashboards, connecting to the necessary digital architecture between April 2023 and September 2024.

They will then be followed by medium schemes throughout October 2024 to October 2025, with small and micro schemes expected to connect from 2026, although these are not currently included in the legislation compelling schemes to connect.

DWP is also proposing a 90-day notice period between the point at which the dashboards will be available to the public - known as the dashboards available point (DAP) - and the announcement of when the DAP will be.

From 2023 onwards, on their staging date all pension schemes and providers must comply with new legislative duties for pensions dashboards. As part of this, schemes and providers need to soon decide how they want to digitally compare and match ‘find requests’ from users of dashboards against all the records they hold. For more guidance on data matching, Richard shared this useful guide from PASA.

Obviously, there is still time for schemes to prepare but Richard closed by saying there are three key questions schemes and pension trustees need to ask themselves now which are:

  1. Have you / your administrator decided how to connect scheme?
  2. Have you completed personal data accuracy analysis and decided on your matching criteria?
  3. Do you have the availability of all required pension amounts for display on dashboards?

We are aware of a considerable amount of work being carried out by major administrators and ISPs to deliver these solutions in the background. The approach to passing on costs to clients vary too. They are all at different stages of setting up testing and this will come into focus as staging dates approach.

Final guidance will follow from the regulators of trust based and contract-based schemes. Dashboards is definitely key for the 2023 business plan for each scheme!



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