Client feedback


The trustee training course lecturers' explanations and willingness to answer questions were most valuable - even silly ones - although I have learnt there are no 'silly questions' that trustees should ask.
Anonymous
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
PSGS offered the right support at very short notice, at reasonable cost, when we really needed it
Ian Edwards,
Chair of Trustee, Comet Pension Scheme
I found the trustee training really beneficial, highly recommended. I am not a trustee, I represent the employer and I think it will be valuable for me in future, having a better understanding of the trustees' perspective.
Dave Strain,
Royal Yachting Association
It’s a pleasure working with key members of the PSGS team: their experience and leadership means that they know how to get the job done, working in partnership with fellow trustees, employers and advisers to achieve the best result for members.
Mark Smith,
Partner at Taylor Wessing
​We are extremely pleased with the appointment we made. The way Ian reacts to us and works with us is brilliant. We are very happy.
Katherine Cross,
Tyser

Is there a future for the amateur trustee?

Topic:

Hot topic

Date published:

Friday, 4 September 2020

In this Professional Pensions article, Stuart looks at whether the impact of Covid-19 is hastening or reinforcing the role of member nominated or other lay trustees.

Read Stuart's article here

 

 

Back to opinions

 

Hot topics


You never know what you have until you start looking!
Image of Hot Topic author Lorna Griffin-Smith, Scheme Manager

Many defined benefit (DB) schemes were established decades ago and their rules are drafted in a...

Read more »


What goes into your pension scheme’s implementation statement?
Image of Hot Topic author Kevin Clark, Director of Business Development

I’ve done it! I’ve signed off my first implementation statement – and what an experience that...

Read more »


More opinions »


Call: 0845 313 0024

online enquiry