Client feedback


They deliver above expectation when the scheme has a particular challenge.
Ian Edwards,
Comet
The trustee training was a very well-paced overview which gave opportunity to explore ideas and question more deeply at key points.
Paul Coley,
The Altro Pension and Life Scheme
In my experience, not all professional trustees are able to cope with tricky or potentially confrontational situations. I find PSGS has massive experience in getting involved, earning the respect of others and resolving such issues. They get stuck in – they are a first rate team.
Katherine Dandy,
Partner at Sackers & Partners
The trustee training course lecturers' explanations and willingness to answer questions were most valuable - even silly ones - although I have learnt there are no 'silly questions' that trustees should ask.
Anonymous
Excellent communication - the trustee training course facilitators were clearly knowledgeable and very experienced in their field and able to convey concept and information in a way I was able to understand.
Phillipa McFadyen,
RSPCA
Clare Owen has been a really excellent scheme secretary

Managing costs and delivering value

I’m privileged to act as both an independent trustee and a professional scheme secretary. Although the roles are quite different, I find each brings benefit to the other – and never more so than when it comes to managing pension scheme advisers and their costs.

Keep advisers on their toes

For one scheme where I’m trustee secretary, the actuary advised the cost of producing a section 179 valuation (to check the potential reduction in the scheme’s Pension Protection Fund (PPF) levy) was £2,000. If that proved beneficial, the cost to produce the s179 certificate would be another £2,000.

I pointed out on all my other schemes the actuary gives a good indication as to whether submitting a section 179 certificate would be beneficial and makes no charge for this. The pension trustees then pay for the certificate if required. The actuary agreed, so I saved this client the ‘initial’ £2,000 and halved the cost.

Check SIP costs carefully

To help the pension trustees action the upcoming changes required for a scheme’s Statement of Investment Principles (SIP), another client’s investment adviser included the following tasks and costs in their proposal:

Sharing experience

I took on (as scheme secretary) a £280m defined benefit (DB) pension scheme in September. Initially the Chair thought fortnightly calls would be the way forward, but we quickly swapped to weekly. Recently, during a particularly tricky valuation process, it became almost every other day. The Chair has appreciated speaking to me as a sounding board independent of the advisers and I’ve been able to share my experience of dealing with The Pensions Regulator about valuations on other schemes where I’m a pension trustee.

As a paid professional, I’m always mindful of the need to deliver value for my clients. I can do that, in part, by managing scheme advisers, scoping their work correctly and knowing from experience when fees look high; but we need to deliver value too. Sharing experience is a key way of doing this.

 

 

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