Client feedback


​Their pragmatic approach helps with quick and easy decision making. Another approach might have made things more difficult.
Mark Assinder,
Bouygues
Ann and her team are very knowledgeable and proactive, liaise well with our other advisers and provide the Trustees with an invaluable secretarial service.
Ian Edwards,
Chair of Trustees, Comet
Gillian goes above and beyond, she is very responsive to the whole team and delivers outstanding work.
Wendy Stansfield,
Vector Aerospace
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
Clare Owen has been a really excellent scheme secretary
These days, Boards need real expertise on tap (with excellent back-up) to cope with a constantly evolving and more regulated environment. PSGS is geared to delivering that.
Ray Pygott,
Partner at KPMG LLP
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Pension governance consulting

A good pension scheme needs good governance. It requires strong strategic planning, operational effectiveness and a firm grip on compliance.


PSGS governance consulting services helps pension trustee boards, pensions managers and in-house pensions teams with a range of strategic and operational support, including:

Case study: Trustee policy review

A raft of policies had been adopted by this client when the corporate pension Trustee was set up in 2017, with others added in subsequent years. As a great deal has changed over that time, we reviewed the full suite of trustee policies.

The outcome

Whilst some of the pension trustee’s policies required few or no changes, others had clearly become out of date. Our proposed amendments were tabled in the papers for review at the next pension trustee meeting.

Trustee policies and plans that needed updating included:

  • Anti-money laundering – to reflect recent changes following an HMRC consultation.
  • Benefit information & discretionary benefits – this had not been maintained and, as much had been picked up under operational procedures, we felt it could be deleted.
  • Budget – to reflect a revised pension adviser fees process.
  • Member Nominated Directors – we suggested updating this in conjunction with a review of the Trustee structure, protocols and sub-committee terms of reference.
  • Business contingency plan & serious incident response plan – in the light of the pandemic experience and to reflect updated regulatory guidance.
  • IDRP – we recommended changing this from a two-stage to a one-stage process which should result in quicker resolution of complaints.
  • Cyber security – this new policy was needed given the heightened risks surrounding online security, particularly as the launch of a new member website increased this risk.

Case study: covenant self-assessment

Our client’s pension trustees decided not to obtain an independent covenant review, but needed help documenting their own assessment to formally record their considerations and evidence.

Read the full case study

If you need some strategic support for your pension scheme, have a resource gap to fill or pension project to complete, get in touch for a chat about how PSGS can help.

Speak direct to our specialist in this area

Picture of Julie Karavis pension scheme secretary at PSIT

Julie Karavis

Scheme Manager

Or call us on:

0845 313 0024

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