Client feedback


​I enjoy working with PSGS and we have a very positive relationship. I was new to pensions and found them very helpful.
Bruce Allison,
RTUK
The work that has been done has been delivered beyond expectations.
Head of Trustee Services
We always receive an extremely high level of professionalism from PSGS, allowing us to make informed and appropriate decisions. Their advice is always timely and well received, allowing us to focus on what are the important key issues. They are always accessible and I would not hesitate to recommend their services!
Danny Nussbaum,
HR Director, Volvo Group UK Limited
I wanted to look at the effectiveness of our trustee board, so Gillian, our PSGS scheme secretary, provided their trustee self-assessment tool to help me gather thoughts and opinions from others on the board. The tool was extremely easy to use and asked all the right questions to help me collect the information I needed as Trustee Chair. It is a great example of the way PSGS shares knowledge with their clients and makes dealing with key governance issues easy. As well as enabling me to meet one of the Regulator’s 21st century trusteeship requirements, using the tool has flagged trustee training needs and ways we could improve trustee meetings further.
Claire Silvester,
Vector Aerospace
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
I found the trustee training really beneficial, highly recommended. I am not a trustee, I represent the employer and I think it will be valuable for me in future, having a better understanding of the trustees' perspective.
Dave Strain,
Royal Yachting Association
Image of Lorna Griffin-Smith, Scheme Manager

Lorna Griffin-Smith

Scheme Manager

Governance services, Pensions management

Contact Lorna

Birmingham

Tel 0121 387 3814

Role

Lorna acts as pensions manager and scheme secretary, ensuring client schemes run smoothly.

Background & experience

Lorna has, for the majority of her career, worked within in–house pension teams for larger schemes. She joined the TI & Dowty (now Smiths) pensions team in 1989 and was promoted through the ranks to Pensions Manager. She has also worked as Pensions Admin Manager & Secretary to the Trustee Board of Alstom UK, a £1.2bn scheme with over 10,000 members.

Prior to joining us in 2015, Lorna was Pensions Manager and Trustee Secretary for the Law Society. She continues to support the forum set up to keep members in touch with one another following the buy out.

Lorna’s extensive experience is combined with an enthusiastic, flexible and proactive approach. This enables her to quickly develop effective working relationships with sponsors, trustees and advisers.

Lorna acts as Secretary to a local committee to raise funding and manage building a new community hall within her local area. For the past 10 years she has also organised a stall for the local fete, in aid of local charities.

Qualifications: Fellow of the Pensions Management Institute (FPMI), PMI Trustee Certificate, BSc Econ Hons Geography.

Areas of specialism

  • managing advisers & providers
  • pension management
  • scheme governance
  • supporting HR
  • buy in & buy out

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