Client feedback


Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
Back in the day there was a large trustee board, with several independents (from the financial world) and the ex-Chairman of the company was offered the role as Chair of Trustees as a sweetener when he stepped down. Unionised company then divided - broad range of active members. They needed some expertise, consistency and leadership during this time. Wanted a serious/professional to lead and guide the trustees.
Dave Benstead ,
Diodes Zetex
Provided insight into what other schemes do - useful intelligence. High quality.
Thomas Mercier ,
Invensys
Excellent and comprehensive training course. I will definitely refer to what I've learned and received.
Kyp Kyprianou,
Bam Construction UK Ltd
Fiona brings perspective from other schemes and therefore a wider knowledge.
They deliver above expectation when the scheme has a particular challenge.
Ian Edwards,
Comet
Image of Lisa Turner, Office Manager

Lisa Turner

Office Manager

Support

Contact Lisa

Reading

Tel 0118 207 2901

Role

Lisa is responsible for managing all day-to-day office activities.

Background & experience

Lisa’s previous roles have been customer service based. She worked at SAS (Scandinavian Airlines) for five years, where she started at the boarding gates as a ground staff member and progressed to a supervisory role controlling an efficient one hour turnaround of aircraft. Along the way she met some famous faces and travelled to the USA, Cuba, Mexico, Thailand and Malaysia.

Lisa has been personal assistant to our Managing Director, Wayne Phelan, for the majority of her time since joining us in 2008. She arranges meetings, looks after the team, organises finance and billing and makes tea for the boss. She enjoys the variety within her job and never knows what is going to happen from one day to the next.

Lisa is not afraid to get her hands dirty - she becomes a plumber when the tap is leaking and offers printing services when the ink toner is running low.

Lisa is always smiling. If you can’t see her, you can definitely hear her infectious laugh throughout the office. She can even claim to have had a good old chinwag with Lionel Richie!

Areas of specialism

  • meeting packs
  • customer service
  • finance
  • events
  • meeting arrangements

Hot topics


Forgotten or familiar: when did you last think about your scheme’s property investment?
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Direct property investment is usually a relatively small element of a pension scheme’s assets,...

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Tales of common sense prevailing
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Regulation is a funny thing. It’s there to help, but so often seems to baffle or hinder us...

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