Client feedback

They deliver above expectation when the scheme has a particular challenge.
Ian Edwards,
Very happy with service.
Christine Morris,
Twyford Bathrooms
Fiona brings perspective from other schemes and therefore a wider knowledge.
When requesting information by email, I have noticed that there is 'out of hours activity' to answer me. I regard this as a stand out 'above and beyond' - impressed.
Edwin’s working to ensure the other trustees get involved. Last year he took more of a leading role, which I was very grateful for. He is well organised and proactive. Feedback from external advisers has been good.
Jeremy Barnard ,
Ever increasing regulation has placed a heavy burden on trustees both in terms of time and the risk of non-compliance. PSGS has the experience and the resources to help trustees manage these burdens.
Mark Atkinson,
Partner at CMS Cameron McKenna
Image of Karen Henderson, Scheme Manager

Karen Henderson

Scheme Manager

Governance services

Contact Karen


Tel 020 3327 5260


Karen is an experienced pensions professional and co-ordinates day-to-day activities for a variety of pension schemes.

Background & experience

Karen began her pensions career in 1990 with Scottish Amicable as a pensions administrator. Over the years, she has developed her pensions knowledge working for several different companies including Aon and Hymans Robertson.

Karen has experience in managing pension administration projects, from implementing new schemes to managing them through the wind-up process and everything in between.

Karen joined us in 2023 from Virgin Money where she worked in the internal pension governance team, supporting the trustees on business as usual activity and a variety of projects. These included the merger of two defined contribution (DC) schemes, guaranteed minimum pension (GMP) rectification and equalisation and a bulk pension increase exchange exercise.

Outside of pensions, Karen is currently studying with the Open University for a degree in Spanish.

Qualifications: Associate of the Pensions Management Institute (APMI), Diploma in Higher Education.

Areas of specialism

  • preparing meeting papers
  • supplier management
  • budget management
  • member nominated trustee elections
  • communications
  • member cases

Hot topics

Forgotten or familiar: when did you last think about your scheme’s property investment?
Image of Hot Topic author Sarah Booth, Scheme Manager

Direct property investment is usually a relatively small element of a pension scheme’s assets,...

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Tales of common sense prevailing
Image of Hot Topic author Claire Barnes, Client Director

Regulation is a funny thing. It’s there to help, but so often seems to baffle or hinder us...

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More opinions »

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