“Ian has added more value than we thought he would at the start… which shows it pays to go with someone who is doing the job of a professional trustee as their bread and butter.”
“Their pragmatic approach helps with quick and easy decision making. Another approach might have made things more difficult.”
“Where PSGS are appointed to act in conjunction with an existing body of trustees, we have found that they are quickly able to fit in well and gain the trust and respect of their co-trustees. ”
“I wanted to look at the effectiveness of our trustee board, so Gillian, our PSGS scheme secretary, provided their trustee self-assessment tool to help me gather thoughts and opinions from others on the board. The tool was extremely easy to use and asked all the right questions to help me collect the information I needed as Trustee Chair. It is a great example of the way PSGS shares knowledge with their clients and makes dealing with key governance issues easy. As well as enabling me to meet one of the Regulator’s 21st century trusteeship requirements, using the tool has flagged trustee training needs and ways we could improve trustee meetings further. ”
“In my experience, not all professional trustees are able to cope with tricky or potentially confrontational situations. I find PSGS has massive experience in getting involved, earning the respect of others and resolving such issues. They get stuck in – they are a first rate team.”
“When requesting information by email, I have noticed that there is 'out of hours activity' to answer me. I regard this as a stand out 'above and beyond' - impressed.”
Fiona acts as chair of trustees for several clients and as sole trustee for others for ongoing final salary and hybrid schemes.
Fiona started her career in 1994 as Assistant Company Secretary for Bridport-Gundry Limited (now Bridport plc), also acting as inhouse Assistant Pensions Manager.
Fiona decided to focus solely on pensions, moving to work as Assistant Pensions Manager with SAUR Water and then Premier Hotels Limited where she undertook to bring in the administration of the GPP scheme.
Fiona moved into trusteeship when she joined us in 2001. Her wide experience means she understands the many complex challenges faced by schemes, sponsoring employers and co-trustees and is able to suggest pragmatic and effective solutions. She specialises in small to medium size pension funds.
Fiona has undertaken and successfully completed a Critical Thinking course run by Oxford University and has been a parent representative at her daughter’s school.
Qualifications: Qualified - Institute of Chartered Secretaries and Administrators (ICSA), Associate of the Pensions Management Institute (APMI).
5 Sep 2019
Under 21st century trusteeship, The Pension Regulator (TPR) aimed to move all eyes to individual trustee and board effectiveness. We’ve taken a...
27 Aug 2019
The Pensions Regulator (TPR) made trustee board effectiveness central to good pension scheme governance. We wanted to find out how far...
23 Aug 2019
Q&A with Clare Owen about pension trustee board effectiveness PSGS's Director of Outsourced Pension Services, Clare Owen, speaks...