Client feedback


I wanted to look at the effectiveness of our trustee board, so Gillian, our PSGS scheme secretary, provided their trustee self-assessment tool to help me gather thoughts and opinions from others on the board. The tool was extremely easy to use and asked all the right questions to help me collect the information I needed as Trustee Chair. It is a great example of the way PSGS shares knowledge with their clients and makes dealing with key governance issues easy. As well as enabling me to meet one of the Regulator’s 21st century trusteeship requirements, using the tool has flagged trustee training needs and ways we could improve trustee meetings further.
Claire Silvester,
Vector Aerospace
The team provide an excellent service with practical and commercial input that we have not found with anyone else.
Mark Culwick
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
​We are extremely pleased with the appointment we made. The way Ian reacts to us and works with us is brilliant. We are very happy.
Katherine Cross,
Tyser
These days, Boards need real expertise on tap (with excellent back-up) to cope with a constantly evolving and more regulated environment. PSGS is geared to delivering that.
Ray Pygott,
Partner at KPMG LLP
Very professional and engaged service.
Danny Nussbaum,
HR Director, Volvo
Image of Clare Owen, Director of Outsourced Pension Services

Clare Owen

Director of Outsourced Pension Services

Contact Clare

Reading

Tel 0118 207 2908

Role

Clare has spent her career working with clients in pension scheme governance, outsourced pensions management and operational efficiency.

Background & experience

Clare started her career in 1983 as an actuarial trainee, changing to an in-house administration role with Grand Metropolitan (now Diageo).

In 1989, Clare moved into consultancy with Mercer and held a variety of roles over her 25 year career there. Prior to joining us in 2016, she was UK Leader of Governance Trustee services, heading a team providing outsourced pensions management, secretarial and governance advisory services to a variety of clients.

Clare’s project work has included taking large clients through the introduction of auto enrolment and developing the governance framework of a new master trust solution.

Clare is a keen sportswoman and plays Masters hockey. She has travelled the world - including a successful three month trip with two young kids!

Qualifications: Associate of the Pensions Management Institute (APMI), BSc Hons Mathematics & Sports Science.

Areas of specialism

  • complex project management
  • trustee executive services
  • scheme governance
  • adviser reviews
  • trustee board assessment
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